Frequently Asked Questions
In Search of Answers? We’ve Got You.
Some items subject to change due to COVID-19.
Find the answers you seek to all of your questions about The Future Home of Hard Rock Casino Cincinnati below. If you don’t find your answers below, feel free to contact us and we’ll be happy to assist you.
Hard Rock Wild Card
Visit the Hard Rock Wild Card Club to access your Hard Rock Wild Card information. Please be sure to bring your ID and Hard Rock Wild Card account number, if possible.
Insert your Hard Rock Wild Card into any Slot or present it to a Table Games representative to start earning! Comp Dollars can be redeemed at your favorite restaurants or retail outlets. Free Play can be accessed directly at any slot machine simply by inserting your Hard Rock Wild Card and entering your PIN.
Visit any kiosk or the Hard Rock Wild Card club for current balance information.
- To become Platinum: 4,000 – 14,999
- To become Elite: 15,000 +
Be sure to keep your email and mailing address updated and use your Hard Rock Wild Card every time you play. The more you play, the more chances you have to WIN BIG!