*Some things subject to change due to COVID19
Find the answers you seek to all your questions about The Future Home of Hard Rock Casino Cincinnati below. If you don’t find your answers below, feel free to contact us and we’ll help you out!
Your available comp balance from your Club Jack players card has been transferred to your new Wild Card account.
Your Wild Card account PIN number has remained the same as your previous ClubJACK player PIN number.
Wild Card Rewards is Hard Rock Casino Cincinnati exclusive loyalty program!
As a Premier Member, you will have the opportunity to:
Insert your Wild Card into any Slot or present it to a Table Games representative to start earning! Comp Dollars can be redeemed at your favorite restaurants or retail outlets. Free Play can be accessed directly at any Slot simply by inserting your Wild Card and entering your PIN.
Visit any kiosk or the Wild Card Club for current balance information.
To become Platinum, earn 750 - 11,249 points
To become Elite, earn 11,250+ points.
Tier status must be earned every 12 months from January - December.
Be sure to keep your email and mailing address updated and use your Wild Card every time you play. The more you play, the more chances you have to WIN BIG!
In addition, you may redeem your Comp Dollars for Free Play at the Hard Rock Wild Card Club.