Update: Effective immediately, Hard Rock Casino Cincinnati will resume 24-hour operations. As per Governor DeWine, the 11:00pm Ohio curfew has been lifted.

• All dining areas and restaurants are operating at reduced capacity and seating to conform to physical social distancing
• 2/11/2021 - Effective Immediately: We resumed 24 hour operations. For additional dining hours and information visit: https://www.hardrockcasinocincinnati.com/dining.htm

2/11/2021 - Effective Immediately: We resumed 24 hour operations. See Bar and Lounge hours for revised hours of operations. 24-hour drink service available directly from slot machines. 

• Individuals entering the property are required to have their temperature taken
• Anyone with a temperature reading above 100.4 degrees Fahrenheit will be directed to a secondary checkpoint where they will undergo subsequent screening 
• If an elevated temperature persists, the individual will not be permitted to enter the property

• Wearing face masks is required for guests and team members while inside the property except for eating and smoking
• If you forget your mask, a complimentary mask will be provided upon request at entry points

• All guests and team members must follow physical social distancing guidelines
• Areas where lines form such as entrances, cage, dining areas, etc. will be marked with appropriate signage and markers to guide individuals where to stand
• Elevators are limited to four guests at a time 

**Please note we adhere to reduced and/or limited capacity mandates

• Frequent hand washing and sanitizing are strongly recommended for all guests 
• Multiple free-standing and wall dispensers are available in addition to pump sanitizers at table games and outlets

Clear plexiglass shields are installed where appropriate in areas throughout the casino. These include: 

• Promotions
• Cashiers
• Gift Shop
• Wild Card Club
• Table Games
• Restaurant host stands

Reduced availability and spacing of slot machines

• Every other slot machine, or appropriate protocol, will be closed to adhere to physical social distancing guidelines
  

Reduced Table Games availability and seating capacity

• There will be a reduced number of table games in play due to reconfigurations for social distancing purposes
• Plexiglass shields are installed between dealers and guests where appropriate and between individual chairs.
• Poker Tables will not be open 
• NEW: Hard Rock’N Dice is a side-bet replacing Hot Hand Dice which is on both versions of Dice - standard and crapless which will remain
• NEW: Rock N’21 is a blackjack game replacing Jack Jack

• Every other sink and urinal will be turned off to assist with physical social distancing. 
• Restrooms cleaned every 30 minutes

Wild Card Rewards

• Comp dollars earned prior to our closure will remain valid for the remainder of the year.
• Comp dollars earned after June 19^th, 2020, must be used within 6 months of the date earned. Comp dollars not used within 6 months of the earning date will be considered expired.  

• Safe + Sound program is an elevated disinfecting and sanitizing program implemented 24/7 by dedicated Clean Team Ambassadors
• All Team Members have undergone COVID-19 Safety and PPE Training
• High touch surface areas cleaned every hour
• Frequent use of Electrostatic Atomizer technology to sterilize casino chips, playing cards and any high touch surface areas such as slot machine and table games