Will you be closing early? 

• Yes. We must comply with the Governor's executive orders, and we will close for business starting at 10 pm each evening beginning 11.19.2020.  

What time will you reopen? 

• 8 am

What are your new hours & for how long? 

• Temporary hours will be 8 am -10 pm through 12.10.2020 unless otherwise amended. 

Does this mean Poker will most likely not reopen this year? 

• We do not know when poker rooms in Ohio will be permitted to reopen again but continue to remain hopeful. We will keep guests updated through our website and social media pages

What does this mean for guests? 

• Frequent overhead announcements will inform guests of hours
• No admittance after 9 pm
• Guests are not permitted to enter the casino past 9 pm 
• Security will begin walking the floor at 9:30 pm to remind guests to start cashing out and exiting the building by 9:45 pm
• All guests must leave the building by 9:45 pm 
• Restaurant hours (listed in FAQs)
• Promotional changes (Listed in FAQs) 

• Friday Scratch off - CANCELLED 
• Ear & Get
  
  • Updated promotional period to 8AM-8PM
• 2X Bounce Back
  • Updated promotional period to 8AM-9PM
• Sunday 2X Comp Multiplier
  • Updated promotional period to 8AM-9PM
• Wednesday Kiosk Game
  • Updated promotional period to 12PM-8PM
  • Updated earning period to end at 8PM
• Saturday Kiosk Game
  • Updated promotional period to 12PM-8PM
  • Updated earning period to end at 8PM
• Sunday Bonus Offer
  • Updated promotional period to 8AM-9PM
  • Updated earning period to end at 9PM
• 11/25 Bonus Offer
  • CANCELED
• 11/26 Bonus Offer
  • Updated promotional period to 8AM-9PM
  • Updated earning period to end at 9PM
• 11/26 Food Offer
  • Updated promotional period to 5PM-9PM
• 11/27 VIP Gift Giveaway
  • Updated promotional period to 4PM-8PM

• All dining areas and restaurants are operating at reduced capacity and seating to conform to physical social distancing
• VIP Lounge will be available
• Bobby’s Burger Palace decided to close following COVID-19
• Mr. Lucky’s Restaurant will assume the space of Bobby’s Burger Palace
• Seven Chefs Buffet has converted to an a la carte dining area with multiple food stations. Various options include Asian, Italian and Homestyle to name a few
• Coca Cola products replace Pepsi products
• For additional dining information visit: https://www.hardrockcasinocincinnati.com/dining.htm

November 19 - December 10, Ohio Curfew Operating Hours:

• Prism
  • Last seating at 8:30pm
  • Last to go orders must be placed by 9pm
• Casino Floor
  • Last call at 9pm
  • Floor service opening at 10am with casino 
• Rock Bar
  • Last call at 9pm
  • No change to opening time
• Food Hall / Noodle 8
  • Close Monday - Wednesday
  • Thursday – Sunday last seating at 9pm 
• Basil Leaf
  • Last order 9pm
  • No change to opening time
• Starbucks
  • Opening at same time as property doors
  • Last order at 9:15pm
• Mr. Lucky’s
  • No change to opening time
  • Last order at 9pm

• Library

• Last seating, food and beverage orders 9 pm
• No entry to the Library after 9 pm
• An enhanced Asian inspired dish available in The Library on the days' Noodle 8 is closed 

• All bar seating will be limited

• November 19 - December 10, Ohio Curfew Operating Hours:

  • Drink service will be available on the casino floor from 10am and last call will be 9pm. 

• Individuals entering the property are required to have their temperature taken
• Anyone with a temperature reading above 100.4 degrees Fahrenheit will be directed to a secondary checkpoint where they will undergo subsequent screening 
• If an elevated temperature persists, the individual will not be permitted to enter the property

• Wearing face masks is required for guests and team members while inside the property except for eating and smoking
• If you forget your mask, a complimentary mask will be provided upon request at entry points

• All guests and team members must follow physical social distancing guidelines
• Areas where lines form such as entrances, cage, dining areas, etc. will be marked with appropriate signage and markers to guide individuals where to stand
• Elevators are limited to four guests at a time 

**Please note we adhere to reduced and/or limited capacity mandates

• Frequent hand washing and sanitizing are strongly recommended for all guests 
• Multiple free-standing and wall dispensers are available in addition to pump sanitizers at table games and outlets

Clear plexiglass shields are installed where appropriate in areas throughout the casino. These include: 

• Promotions
• Cashiers
• Gift Shop
• Wild Card Club
• Table Games
• Restaurant host stands

Reduced availability and spacing of slot machines

• Every other slot machine, or appropriate protocol, will be closed to adhere to physical social distancing guidelines
  

Reduced Table Games availability and seating capacity

• There will be a reduced number of table games in play due to reconfigurations for social distancing purposes
• Plexiglass shields are installed between dealers and guests where appropriate and between individual chairs.
• Poker Tables will not be open 
• NEW: Hard Rock’N Dice is a side-bet replacing Hot Hand Dice which is on both versions of Dice - standard and crapless which will remain
• NEW: Rock N’21 is a blackjack game replacing Jack Jack

• Every other sink and urinal will be turned off to assist with physical social distancing. 
• Restrooms cleaned every 30 minutes

Wild Card Rewards

• Comp dollars earned prior to our closure will remain valid for the remainder of the year.
• Comp dollars earned after June 19^th, 2020, must be used within 6 months of the date earned. Comp dollars not used within 6 months of the earning date will be considered expired.  

• Safe + Sound program is an elevated disinfecting and sanitizing program implemented 24/7 by dedicated Clean Team Ambassadors
• All Team Members have undergone COVID-19 Safety and PPE Training
• High touch surface areas cleaned every hour
• Frequent use of Electrostatic Atomizer technology to sterilize casino chips, playing cards and any high touch surface areas such as slot machine and table games